# Common issues and how to solve them

# Marfeel version does not show

Run the following checks:

  1. Is the plugin and Marfeel version active?
  2. Is the version under Marfeel URL created?

Check that the Marfeel version has been created by navigating to it: https://live.mrf.io/www.tenant.com/index.html

  1. Was the build created successfully in Jenkins?

Search for your tenant's build in Jenkins (opens new window) and make sure it's green.

  1. Has the user changed the User-Agent in their browser?

When using a desktop browser, emulate a mobile User-Agent to see the Marfeel's version.

  1. Has the user reloaded the site?

Refresh the page, making sure a mobile User-Agent is being used.

  1. Look for incompatibility issues

# MarfeelPress setup issues

Sometimes, the set-up process of MarfeelPress fails. Check the setup issues article to find possible causes and solutions.

# Some sections don't show in Marfeel

First, validate the Jenkins build (opens new window) is successful. In case it isn't, read the logs to locate the issue or go through the extraction common issues article.

# Extraction issues

# PWA issues

How to solve PWA issues

# Widget doesn't appear

Widget in articles

Widgets in article details for tenants using MarfeelPressFetcher are not compatible with the Widget API yet.

Use 3pi widget implementation, fetching the article's HTML to retrieve the necessary information to print the widget. Eg. Implementation example (opens new window)

Ad-related issues troubleshotting